Refund Policy

Last Updated: January 15, 2025

1. General Refund Guidelines

ConnectCCTV.online offers refunds under these conditions:

Eligible for Full Refund:

• Cancellation requested >48 hours before scheduled service
• Service not performed due to our error
• Duplicate payment processing

Non-Refundable:

• Completed installation services
• Custom-ordered equipment (unless defective)
• Travel fees for on-site assessments

2. Service-Specific Policies

Service Type	Refund Window	Deductions
Camera Installation	7 days post-service	15% restocking fee for unused equipment
Alarm System Setup	14 days post-service	$50 diagnostic fee if system tampered with
Monitoring Plans	30-day prorated refund	–

3. How to Request a Refund

1. Email refunds@connectcctv.online with:
   • Invoice number
   • Service date
   • Reason for request
2. We respond within 3 business days
3. Approved refunds processed within 10 business days

4. Exceptions

• Weather-related rescheduling: Credit issued for future service
• Equipment defects: Replacement provided (no cash refund)

5. Chargeback Policy

Unauthorized credit card disputes will result in:

• $50 administrative fee
• Service blacklist until resolved

Contact Us

For refund inquiries:
📞 +1 (662) 703-6188 (Mon-Fri 9AM-5PM CST)
📧 support@connectcctv.online